1.1 Maveon AI (“Maveon,” “we,” “us,” or “our”) operates the Maveon platform located at maveon.ai. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with the Service.
1.2 This Policy applies to: (a) Clients — businesses and individuals who register for and use the Maveon platform; and (b) Website Visitors — individuals who visit maveon.ai without registering. It does not directly govern the personal information of End Users who interact with Chatbots deployed by Clients — that processing is governed by the Client’s own privacy policy. See Section 8 for how Maveon processes End User data as a data processor on behalf of Clients.
1.3 Maveon is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially equivalent provincial legislation. Where we process personal data of individuals located in the European Economic Area or United Kingdom, we comply with the GDPR as a matter of operational policy.
| Purpose | Legal Basis (PIPEDA / GDPR) |
|---|---|
| Providing and maintaining the Service, including account authentication | Contractual necessity / consent |
| Processing subscription payments and managing billing | Contractual necessity |
| Sending transactional emails (account creation, password reset, invoices) | Contractual necessity |
| Responding to support requests and inquiries | Legitimate interest / consent |
| Sending service updates or changes to these policies | Legitimate interest |
| Detecting and preventing fraud, abuse, and security threats | Legitimate interest |
| Analyzing aggregate usage to improve the Service | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Marketing communications (only with explicit opt-in) | Consent |
3.1 Maveon does not sell personal information to third parties. Maveon does not use Client Content or End User conversation data to train shared AI models.
4.1 We may share personal information with the following categories of recipients:
4.2 We do not share personal information with advertisers or data brokers.
5.1 Maveon operates from Canada. Third-party service providers (including Anthropic, OpenAI, Google, and Stripe) are primarily located in the United States. By using the Service, you consent to the transfer of your personal information to the United States and other jurisdictions where these providers operate.
5.2 For individuals in the European Economic Area or United Kingdom, transfers to third parties in non-adequate countries are made subject to appropriate safeguards, including Standard Contractual Clauses where required under GDPR Article 46.
5.3 Maveon takes reasonable contractual and technical measures to ensure that personal information transferred to third parties receives a level of protection consistent with PIPEDA and, where applicable, GDPR standards.
6.1 We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law:
7.1 Subject to applicable law, you have the following rights regarding your personal information:
7.2 To exercise any of these rights, contact us at contact@maveon.ai. We will respond within 30 days. We may request identity verification before processing requests.
7.3 If you are located in Canada, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. If located in the EEA or UK, you may complain to the relevant national data protection authority.
8.1 When a Client deploys a Chatbot on their website, end users may submit personal information through the Chatbot interface (e.g., names, email addresses, questions). In this context:
8.2 Clients are responsible for obtaining all necessary consents from their end users, providing end users with an appropriate privacy notice, and ensuring lawful basis for the processing of personal information through their Chatbots.
8.3 Maveon will process End User data only as necessary to provide the Service and in accordance with any applicable Data Processing Addendum (DPA) executed between Maveon and the Client.
9.1 Maveon implements reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), hashed credential storage, and access controls.
9.2 No method of transmission over the internet or electronic storage is 100% secure. Maveon cannot guarantee absolute security and is not liable for unauthorized access resulting from factors outside its reasonable control.
9.3 In the event of a data breach that poses a real risk of significant harm, Maveon will notify affected individuals and the Office of the Privacy Commissioner as required under applicable law.
10.1 The Service is not directed to individuals under 18 years of age. Maveon does not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.
11.1 We may update this Privacy Policy from time to time. Material changes will be communicated by email or by prominent notice within the Service at least 14 days before they take effect. The date of the most recent revision is shown in the Effective Date above.
For privacy-related inquiries, access requests, or complaints, contact our Privacy Officer at: contact@maveon.ai
Maveon AI, British Columbia, Canada.