1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client” or “you”) and Maveon AI (“Maveon”) governing your access to and use of the Maveon platform, including all associated services, features, APIs, and interfaces (collectively, the “Service”).
1.2 By registering an account, clicking “I Agree,” or accessing or using the Service in any manner, you represent that: (a) you have read, understood, and agree to be bound by these Terms; (b) you have the legal authority to bind yourself or, if acting on behalf of an organization, that organization to these Terms; and (c) you are at least 18 years of age.
1.3 If you do not agree to these Terms in their entirety, you must not access or use the Service. Continued use of the Service following any modification to these Terms constitutes your acceptance of the modified Terms.
2.1 Maveon provides a software-as-a-service platform that enables Clients to create, configure, train, and deploy AI-powered conversational agents (“Chatbots”) on their own digital properties. The Service includes tools for ingesting Client-supplied content, configuring agent behavior, embedding agents via JavaScript widget, and accessing conversation analytics.
2.2 Maveon does not operate, manage, or control any Chatbot deployed by a Client. Clients retain full control over Chatbot configuration, deployment environment, knowledge base content, and the contexts in which their Chatbots are presented to end users.
2.3 The Service relies on third-party artificial intelligence infrastructure, including but not limited to Anthropic (Claude), OpenAI, and Google AI APIs. The quality, availability, and outputs of those systems are subject to the respective providers’ terms, capabilities, and limitations, which are outside Maveon’s control.
3.1 To access the Service, you must register an account and provide accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate.
3.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Maveon immediately at contact@maveon.ai upon becoming aware of any unauthorized use of your account or any other security breach.
3.3 Maveon will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
3.4 You may not share your account credentials with third parties, create accounts using false identities, or create multiple accounts for the purpose of circumventing plan limits or restrictions.
4.1 Access to certain features of the Service requires a paid subscription. Subscription fees are charged on a recurring basis (monthly or annually, as selected at checkout) through Stripe, Inc., our third-party payment processor.
4.2 All fees are stated in United States Dollars (USD) unless otherwise indicated. You authorize Maveon to charge your payment method for all applicable fees on the billing date. Fees are non-refundable except as expressly set out in clause 4.5.
4.3 Maveon reserves the right to modify pricing at any time. We will provide at least 30 days’ written notice of any price change. Your continued use of the Service following the effective date of a price change constitutes acceptance of the new pricing.
4.4 If your payment fails and is not resolved within 7 days of notice, Maveon may suspend or terminate your account without further notice. You remain liable for all outstanding amounts.
4.5 Refund Policy: Maveon does not provide refunds for subscription fees already charged, including upon cancellation mid-billing-cycle. Exceptions may be granted solely at Maveon’s discretion in cases of documented technical failure directly attributable to Maveon. Requests must be submitted within 14 days of the charge in question to contact@maveon.ai.
4.6 Maveon does not guarantee any specific level of uptime, service availability, or performance. Scheduled maintenance, third-party provider outages, or force majeure events are not grounds for refunds or service credits.
IMPORTANT: The outputs generated by AI models accessed through the Maveon platform are probabilistic, non-deterministic, and may be inaccurate, incomplete, misleading, biased, or inappropriate. Maveon makes no warranty, express or implied, regarding the accuracy, reliability, fitness for a particular purpose, or correctness of any AI-generated output.
5.1 AI-generated content produced through the Service is not and must not be represented to end users as: (a) legal advice; (b) medical advice; (c) financial advice; (d) professional advice in any regulated field; or (e) a guaranteed statement of fact.
5.2 Clients are solely and exclusively responsible for: (a) reviewing and validating all AI-generated outputs before deploying them to end users; (b) configuring their Chatbots to include appropriate disclosures informing end users that they are interacting with an AI system; (c) ensuring the content used to train Chatbots does not violate any applicable law, third-party right, or these Terms; and (d) monitoring Chatbot behavior and removing or correcting outputs that are harmful, inaccurate, or unlawful.
5.3 Maveon shall have no liability whatsoever for any harm, loss, damage, claim, or expense arising from or related to the outputs of any AI model, including outputs that are factually incorrect, discriminatory, harmful, or otherwise unsuitable, whether or not such outputs were generated through the Maveon platform.
5.4 The Client acknowledges that AI language models can and do produce outputs that differ from expected results and that no technical measure can guarantee the accuracy or safety of AI-generated content.
6.1 Maveon provides the Service exclusively to Clients operating as businesses. Maveon has no direct contractual relationship with any end user who interacts with a Chatbot deployed by a Client.
6.2 The Client is the deployer and operator of any Chatbot presented to end users. The Client is solely responsible for: (a) the deployment environment and any website or application on which the Chatbot is embedded; (b) all interactions between the Chatbot and end users; (c) compliance with applicable consumer protection, privacy, and advertising laws in jurisdictions where the Chatbot is accessible; (d) providing end users with the Client’s own terms of service and privacy disclosures; and (e) handling any complaints, disputes, or legal claims arising from end-user interactions.
6.3 Maveon is a technology service provider only. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between Maveon and any end user.
7.1 The Service incorporates or depends upon third-party services, including: (a) Anthropic PBC (Claude AI models); (b) OpenAI, LLC; (c) Google LLC (AI and cloud APIs); and (d) Stripe, Inc. (payment processing). Your use of the Service is subject to the respective terms of service of each provider as may be updated from time to time.
7.2 Maveon does not warrant and shall not be liable for the availability, performance, accuracy, or reliability of any third-party service. Service interruptions caused by third-party provider failures, outages, policy changes, or API modifications are outside Maveon’s control and do not constitute a breach of these Terms.
7.3 Third-party providers may change their terms, pricing, or capabilities at any time. Maveon reserves the right to substitute equivalent third-party services without notice if a provider becomes unavailable or unsuitable.
8.1 As between Maveon and the Client, Maveon owns all right, title, and interest in and to the Service, including all software, algorithms, interfaces, designs, documentation, and improvements thereto. No rights are granted to the Client except as expressly set out in these Terms.
8.2 The Client retains all ownership of content uploaded to the Service for purposes of training Chatbots (“Client Content”). The Client grants Maveon a limited, non-exclusive, royalty-free licence to process, store, and use Client Content solely for the purpose of providing the Service to that Client.
8.3 Maveon will not use Client Content to train shared AI models or to improve services for other clients without the Client’s express written consent.
8.4 The Client represents and warrants that it holds all necessary rights, licences, and permissions in respect of any Client Content uploaded to the Service, and that such content does not infringe any third-party intellectual property right.
READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY LIMITS MAVEON’S LIABILITY TO YOU.
9.1 Exclusion of Consequential Damages. To the maximum extent permitted by applicable law, Maveon, its officers, directors, employees, agents, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, loss of revenue, loss of data, loss of business, loss of goodwill, loss of opportunity, or business interruption, arising out of or in connection with the Service or these Terms, even if Maveon has been advised of the possibility of such damages.
9.2 Aggregate Cap. To the maximum extent permitted by applicable law, Maveon’s total aggregate liability to the Client under or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of: (a) the total fees actually paid by the Client to Maveon in the three (3) calendar months immediately preceding the event giving rise to the claim; or (b) one hundred Canadian dollars (CAD $100.00).
9.3 AI Output Exclusion. Notwithstanding any other provision of these Terms, Maveon shall have zero liability for any claim, loss, damage, or expense arising directly or indirectly from any AI-generated output, Chatbot response, or the accuracy, reliability, or appropriateness of any content generated by an AI model accessed through the Service.
9.4 The limitations in this Section 9 apply regardless of the form of action and reflect a fundamental allocation of risk between the parties. The parties acknowledge that Maveon would not have entered into these Terms without these limitations.
10.1 The Client shall defend, indemnify, and hold harmless Maveon and its officers, directors, employees, agents, affiliates, licensors, and successors from and against any and all claims, demands, actions, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:
10.2 Maveon reserves the right to assume exclusive control of the defense of any matter subject to indemnification under this Section, at the Client’s expense. The Client shall cooperate fully with Maveon in such defense and shall not settle any claim without Maveon’s prior written consent.
11.1 Termination by Client. The Client may cancel their subscription at any time through the account dashboard. Cancellation takes effect at the end of the current billing period. No refunds are provided for the remaining portion of a billing period.
11.2 Termination by Maveon. Maveon may terminate these Terms and the Client’s account immediately and without prior notice if: (a) the Client materially breaches these Terms; (b) the Client violates the Acceptable Use Policy; (c) Maveon is required to do so by applicable law or court order; or (d) Maveon determines, in its sole discretion, that continued provision of the Service creates legal, reputational, or security risk.
11.3 Suspension. Maveon may suspend access to the Service, with or without notice, for: (a) non-payment; (b) suspected violation of these Terms; (c) investigation of a security incident; or (d) protection of the integrity of the Service or other clients.
11.4 Effect of Termination. Upon termination: (a) all licences granted to the Client under these Terms immediately cease; (b) the Client must cease all use of the Service; and (c) Maveon may delete Client Content and account data after a 30-day retention period following termination, unless earlier deletion is required by law. Sections 5, 9, 10, and 12 shall survive termination.
12.1 These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
12.2 The parties agree to first attempt to resolve any dispute informally by contacting Maveon at contact@maveon.ai. Maveon will use reasonable efforts to respond and resolve the matter within 30 days.
12.3 If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms shall be submitted to binding arbitration administered in Vancouver, British Columbia, in accordance with the Arbitration Act (British Columbia). The arbitration shall be conducted in English by a single arbitrator agreed upon by the parties, or appointed by the British Columbia International Commercial Arbitration Centre if the parties cannot agree. The arbitrator’s decision shall be final and binding.
12.4 Notwithstanding clause 12.3, either party may seek injunctive or other equitable relief from a court of competent jurisdiction in British Columbia where necessary to prevent irreparable harm.
12.5 The Client waives any right to participate in a class action lawsuit or class-wide arbitration against Maveon.
13.1 Maveon reserves the right to modify these Terms at any time. For material changes, Maveon will provide at least 14 days’ notice via email to the registered account address or by prominent notice within the Service. For non-material changes, Maveon may update these Terms without prior notice, with the updated version taking effect upon posting.
13.2 The date of the most recent revision is indicated in the “Effective Date” above. If you do not agree to any modified Terms, you must cease using the Service and cancel your subscription before the effective date of the modification.
14.1 Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, AI Disclaimer, Cookie Policy, and any Data Processing Addendum, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.
14.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
14.3 Waiver. Maveon’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
14.4 Assignment. The Client may not assign or transfer any rights or obligations under these Terms without Maveon’s prior written consent. Maveon may assign these Terms freely in connection with a merger, acquisition, or sale of assets.
14.5 Force Majeure. Maveon shall not be liable for any delay or failure to perform its obligations to the extent such failure is caused by events beyond its reasonable control, including natural disasters, acts of government, third-party infrastructure failures, cyberattacks, or pandemic.
14.6 Contact. Questions regarding these Terms should be directed to: contact@maveon.ai.